Return & Refund

Return and Refund Policy for The Simply Salad's Veg Salad Orders

At Simply Salad, we want to ensure your satisfaction with our products. Please review our return and refund policy to understand the terms and conditions associated with returning and refunding veg salad orders

  1. Return Eligibility:
    • To be eligible for a return, the salad must be in its original packaging and unused.
    • Perishable items, such as salads, are eligible for return only if they are damaged or if there is an issue with the product quality upon delivery.

  2. Initiating a Return:
    • If you receive a damaged or unsatisfactory product, please contact our customer support team within 1 day of receiving your order.
    • Provide clear details, including your order number, a description of the issue, and photographic evidence if applicable.

  3. Return Authorization:
    • Our customer support team will assess your request and, if eligible, provide you with a return authorization and instructions on how to return the product.

  4. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
    • We recommend using a trackable shipping service to ensure the safe return of the product.

  5. Refund Process:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed to your original payment method within 3-5 business days.

  6. Refund Amount:
    • The refund amount may include the cost of the product and any applicable taxes. Shipping charges are non-refundable unless the return is due to an error on our part.

  7. Refunds for Late or Missing Items:
    • If your refund is delayed or if you haven’t received it, please contact our customer support team for assistance.

  8. Refunds for Gift Orders:
    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  9. Policy Exceptions:
    • Simply Salad reserves the right to refuse returns or refunds for items that do not meet the eligibility criteria outlined in this policy.

  10. Policy Updates:
    • Simply Salad reserves the right to update or modify this return and refund policy at any time. Check our website for the latest policy information.

Thank you for choosing Simply Salad. If you have any questions or concerns regarding our return and refund policy, please contact our customer support team.

The Simply Salad, (+91) 7490053519